Overgroup

Competitive Local Exchange Carriers (CLEC) Billing Solutions

CLEC market leaders turn to Telecom H2O™ to provide a competitive Local Exchange Carriers (CLEC) billing solution that offers support for most ILECs, CLECs, and other telecom providers.

As an easy-to-use, adaptable CLEC billing solution, Telecom H2O™ extends beyond traditional telecommunications billing software to include comprehensive sets of tools to cover provisioning, rating, CRM and agent management, full database access, and the ability to create customized reports.

Benefits of Telecom H2O™:

• 100% web-based: no software to install – up and running quickly
• Easy to learn, train, use, deploy
• Support for usage rating from many CLECs, ILECs, and other providers
• Calculate accurate, flexible commissions and bounties for agents and resellers; web-based agent portal, custom reporting
• Fast and accurate, with real-time provisioning with most carriers/providers
• Powerful billing and rating engines
• Simple, flexible, feature-rich telecommunications billing solution
• Support for single sign-on through LDAP integration and other APIs

Providers Supported

• AT&T/BellSouth
• AT&T/SBC
• ATX
• Broadview
• Broadwing
• Intelecom
• One Communications
• Paetec
• Platform Experts
• Premier Global
• Qwest
• Sprint
• TelePacific
• TMC
• TNCI
• UCN
• USLEC
• Verizon
• Verizon Business
• + more

Agent/Reseller Program

• Track agents, sub-agents, etc.
• Flexible, real-time commission system: recurring sales, calculate bounties up front, bonuses based on volume or tiers, “buy-rate” commissions rating
• Industry-leading agent website ("Agent Click") enabling new orders, change orders, payments, and more
• Workflow management and task tracking
• Web-based agent portal access
• Automated ACH process

Rating

• Customer-specific rate plans and overrides to enable flexible selling
• Set telecom rating based on city/state codes, tiered schemes, etc.
• Powerful options for rounding, free minute promotions, and other important competitive tools
• Rate usage real-time and display on customer accounts
• Support for verified and unverified account codes
• Support for over 50 different usage file formats (local, long distance, cellular, data, conference calling, calling cards, VoIP, and more)
• Local calling jurisdiction assignment
• 50-state zone rating
• International jurisdiction determination

Billing, Collections, and CRM

• Parent / child bills for multi-location accounts
• Bill daily, weekly, monthly, or on set cycles
• Print bills in full detail or summary
• Management reports on customers and bills
• Ready-to-deploy online portal for customers to access their bills, usage details, reports, etc.
• Print in-house or with a certified partner, such as OSG Billing, Spandocs, etc.
• Print agent location information on bills
• Flexible support for multi-company / multi-brand operations
• Support for customers on monthly, quarterly, semi-annual and annual billing
• Customize all reports for full details or summaries
• Combine prepaid and postpaid, business and residential on one platform
• Online trouble ticketing
• Send welcome letters and Lifeline documentation
• E-billing and automatic payment receipt via Moneygram, Swiftpay, Green Dot, Reunion, 321, etc.
• Process credit card payments and eChecks
• Use automated phone calls, emails, and printed letters to communicate with end-users and past-due customers
• IVR phone system to take payments from customers
• Tight suspend/restore/disconnect process
• Easy to train call centers

Telecom H2O Collections Dashboard:

• Quickly see the status of all customers with past due balances
• Create rules to suspend, disconnect, assess late payment charges
• View collections in real-time

Telecom H2O Integrated Taxation Benefits:

• 50-state accurate taxation based on data and research by CCH, the industry's leading provider of telecom tax data
• Monthly updates to tax data to ensure you are always in compliance

Provisioning

• Real-time provisioning with most carriers and major LEC’s
• Ensure accurate and fast provisioning with 100% automation of all order types
• Automated Long Distance provisioning (Reunion, 321, ANI Networks, etc)
• Automated Dial-up Internet provisioning (Reunion)
• Import usage files from AT&T, Verizon, Qwest automatically to bill directory assistance, call return, etc.
• Customizable workflow processes to let you design your operations

Self-Care / Self-Signup

• Enable customers to sign-up online 24x7
• Branded with your company/image
• Customizable signup flow
• Validate addresses for e911
• Ensure compatibility of address and phone numbers
• Validate availability for number porting
• Grant end-users options to see bills, payments and call usage