Local Exchange Carrier Billing Software

Leading facilities-based providers manage their back office needs with Telecom H2O™. The user-friendly, web-based operations support system (OSS) and business support system (BSS) extends beyond traditional local exchange carrier billing software. Telecom H2O™ includes comprehensive sets of tools to cover provisioning, rating, CRM and agent management, as well as providing you with full database access and the ability to create customized reports.

A second local exchange carrier billing software option from Overgroup is Telecom Gravity™. The easy-to-use XML telecom provisioning platform serves as one interface to all major LEC's, eliminating the complexity, expense and implementation difficulties of working with legacy EDI interfaces.

Benefits of Telecom H2O™:

100% web-based: no software to install – up and running quickly
Easy to learn, train, use, deploy
Fast and accurate, with real-time provisioning with most carriers/providers
Powerful billing and rating engines
Simple, flexible, feature-rich telecommunications billing solution
Designed for your agents: accurate commissions, web-based agent portal, custom reporting
Print in-house on laser printers, Pitney Bowes stations, or outsource to a 3rd-party print & mail company
Integrated real-time taxation to ensure every product and every end-user's address is properly assessed
Support for usage rating from most CLECs, ILECs, and other providers
Support for single sign-on through LDAP integration and other APIs
Custom reporting and a built-in report suite
Database access for in-house reporting/analysis
Provisioning and workflow management

Benefits of Telecom Gravity™:

Provides the missing link to enable your orders to flow from your agent’s hands directly to your underlying wholesale providers
100% web-based: no software to install - up and running quickly
One interface to all of the major ILEC’s
Supports both pre-order and firm order
Ensures accurate and fast provisioning with 100% automation of all order types
Eliminates the complexity, high-cost, and implementation difficulties found with legacy EDI systems
Integrates easily with existing infrastructures
Supports all major carriers: BellSouth (AT&T SE 13-state), SBC (AT&T 9-state), Verizon East, Verizon West, Qwest
Simple, feature-rich telecommunications provisioning solution

Products Supported by H2O™ and Gravity™

POTS service (UNE-L and resale)
Voice T1's
Voice PRI's
Integrated Circuits
Dial-up Internet
Calling Cards
"Cell through" products
Inbound WATS
All DSL Types
VoIP
Hosted PBX
SIP trunks
Long Distance
Mobile/Cellular
and more …

H2O™ and Gravity™: Provisioning and Workflow

Included EDI gateway to Verizon East, Verizon West, Qwest, SBC, Ameritech, Pacbell, SW B, BellSouth
Included NDM connections to major ILEc's
Custom workflow processes to let you design your operations
Intrado 911 electronic bonding
Inventory management system
Circuit allocation database
Integration with Verizon and AT&T for electronic trouble ticket bonding
Real-time provisioning with most carriers and major LEC’s
Ensure accurate and fast provisioning with 100% automation of all order types
Automated Long Distance provisioning (Reunion, 321, ANI Networks, etc)
Automated Dial-up Internet provisioning (Reunion)
Import usage files from AT&T, Verizon, Qwest automatically to bill directory assistance, call return, etc.
Customizable workflow processes to let you design your operations

H2O™ Billing, Collections, and CRM

Send welcome letters and Lifeline documentation
E-billing and automatic payment receipt via Moneygram, Swiftpay, Green Dot, Reunion, 321, etc.
Process credit card payments and eChecks
Bill daily, weekly, monthly, or on set cycles
Use automated phone calls, emails, and printed letters to communicate with end-users and past-due customers
IVR phone system to take payments from customers
Ready-to-deploy online portal for customers to access their bills, usage details, reports, etc.
Tight suspend/restore/disconnect process
Easy to train call centers
Print in-house or with a certified partner, such as OSG Billing, Spandocs, etc.
Print bills in full detail or summary
Print agent location information on bills
Flexible support for multi-company / multi-brand operations
Customize all reports for full details or summaries
Combine prepaid and postpaid, business and residential on one platform
Online trouble ticketing

Telecom H2O Collections Dashboard:

Quickly see the status of all customers with past due balances
Create rules to suspend, disconnect, assess late payment charges
View collections in real-time

Telecom H2O Integrated Taxation Benefits:

50-state accurate taxation based on data and research by CCH, the industry's leading provider of telecom tax data
Monthly updates to tax data to ensure you are always in compliance

H2O™ Rating

Customer-specific rate plans and overrides to enable flexible selling
Support for over 50 different usage file formats
Set telecom rating based on city/state codes, tiered schemes, etc.
Powerful options for rounding, free minute promotions, and other important competitive tools
Rate usage real-time and display on customer accounts
Support for over 50 different usage file formats (local, long distance, cellular, data, conference calling, calling cards, VoIP, and more)
Support for verified and unverified account codes
Local calling jurisdiction assignment
50-state zone rating
International jurisdiction determination

H2O™ Agent Program

Web-based agent portal access
Track agents, sub-agents, etc.
Real-time commission system
Flexible commission system: recurring sales, bounties, bonuses based on volume or tiers, “buy-rate” commissions rating
Automated ACH process
Industry-leading agent website ("Agent Click") enabling new orders, change orders, payments, and more
Workflow management and task tracking

H2O™ Self-Care / Self-Signup

Enable customers to sign-up online 24x7
Branded with your company/image
Customizable signup flow
Validate addresses for e911
Ensure compatibility of address and phone numbers
Validate availability for number porting
Grant end-users options to see bills, payments and call usage

Overgroup