Markets: Back to Overview | Prepaid | Facilities-based | Business CLEC | VoIP | MVNO
MVNO and MVNE Telecom Billing Software
MVNO telecom and MVNE telecom leaders use Telecom H2O™ as a comprehensive OSS and BSS billing solution offering dynamic plans (including nights and weekends, SMS bundles and inventory management), as well as collections workflow, comprehensive billing and 50-state cellular taxation.
H2O™ is fast, adaptable, and entirely web-based, extending beyond traditional telecommunications billing software to provide comprehensive sets of tools to cover provisioning, rating, CRM and agent management.
Benefits of Telecom H2O™
- 100% web-based: no software to install – up and running quickly
- Support for Verizon Wireless, with others being added
- Easy to learn, train, use, deploy
- Dynamic plans and adaptable billing
- Inventory platform for tracking equipment
- Accurate 50-state taxation
- Simple, flexible, feature-rich telecommunications billing solution
Dynamic Plans
- Nights and Weekends
- Mobile-to-mobile
- Favorite 5 or Favorite 10
- SMS messaging bundles
- Premium SMS rating
- Family plans
- Overage rates
Ordering
- Track device configuration
- Inventory management platform
- Customizable workflow processes to let you design your operations
Billing, Collections, and CRM
- Bill daily, weekly, monthly, or on set cycles
- Ready-to-deploy online portal for customers to access their bills, usage details, reports, etc.
- E-billing and payment receipt via Moneygram, Swiftpay, Green Dot, Reunion, 321, etc.
- Process credit card payments and eChecks
- Print bills in full detail or summary
- Print in-house or with a certified partner, such as OSG Billing, Spandocs, etc.
- Flexible support for multi-company / multi-brand operations
- Combine prepaid and postpaid, business and residential on one platform
- Use automated phone calls, emails, and printed letters to communicate with end-users and past-due customers
- IVR phone system to take payments from customers
- Tight suspend/restore/disconnect process
- Easy to train call centers
- Print agent location information on bills
- Customize all reports for full details or summaries
- Online trouble ticketing
Telecom H2O Collections Dashboard:
- Quickly see the status of all customers with past due balances
- Create rules to suspend, disconnect, assess late payment charges
- View collections in real-time
Telecom H2O Integrated Taxation Benefits:
- 50-state accurate taxation based on data and research by CCH, the industry's leading provider of telecom tax data
- Monthly updates to tax data to ensure you are always in compliance
Rating
- Customer-specific rate plans and overrides to enable flexible selling
- Set telecom rating based on city/state codes, tiered schemes, etc.
- Powerful options for rounding, free minute promotions, and other important competitive tools
- Rate usage real-time and display on customer accounts
- Support for over 50 different usage file formats (local, long distance, cellular, data, conference calling, calling cards, VoIP, and more)
- Local calling jurisdiction assignment
- 50-state zone rating
- International jurisdiction determination
Agent Program
- Web-based agent portal access
- Track agents, sub-agents, etc.
- Real-time commission system
- Flexible commission system: recurring sales, bounties, bonuses based on volume or tiers, “buy-rate” commissions rating
- Automated ACH process
- Industry-leading agent website ("Agent Click") enabling new orders, change orders, payments, and more
- Workflow management and task tracking