Overgroup

Prepaid Billing Software and Lifeline Support

Leading prepaid home phone companies manage their back office needs with Telecom H2O™ from Overgroup. The web-based operations support system (OSS) and business support system (BSS) provides a comprehensive prepaid billing software solution as well as Lifeline support. Attract and sustain Lifeline customers for USAC’s LIfeline Low Income and Linkup programs with Telecom H2O™.

Benefits of Telecom H2O™

• 100% web-based. No software to install - up and running quickly
• Designed for your agents. Accurate commissions, web-based agent portal, custom reporting
• Embrace the government’s USAC Lifeline and Linkup program to help you grow your business
• Easy to learn, train, use, deploy
• Fast and accurate, with real-time provisioning with most carriers/providers
• Simple, flexible, feature-rich telecommunications billing solution

Lifeline Support

• Full support for USAC's Lifeline Low Income and Linkup programs
• Real-time provisioning with most carriers and major LEC's
• Ensure accurate and fast provisioning with 100% automation of all order types
• Automated Long Distance provisioning (Reunion, 321, ANI Networks, etc)
• Automated Dial-up Internet provisioning (Reunion)
• Import usage files from AT&T, Verizon, Qwest automatically to bill directory assistance, call return, etc.
• Customizable workflow processes to let you design your operations

Billing, Collections, and CRM

• Send welcome letters and Lifeline documentation
• E-billing and automatic payment receipt via Moneygram, Swiftpay, Green Dot, Reunion, 321, etc.
• Process credit card payments and eChecks
• Bill daily, weekly, monthly, or on set cycles
• Use automated phone calls, emails, and printed letters to communicate with end-users and past-due customers
• IVR phone system to take payments from customers
• Ready-to-deploy online portal for customers to access their bills, usage details, reports, etc.
• Tight suspend/restore/disconnect process
• Easy to train call centers
• Print in-house or with a certified partner, such as OSG Billing, Spandocs, etc.
• Print bills in full detail or summary
• Print agent location information on bills
• Flexible support for multi-company / multi-brand operations
• Customize all reports for full details or summaries
• Combine prepaid and postpaid, business and residential on one platform
• Online trouble ticketing

Telecom H2O Collections Dashboard:

• Quickly see the status of all customers with past due balances
• Create rules to suspend, disconnect, assess late payment charges
• View collections in real-time

Telecom H2O Integrated Taxation Benefits:

• 50-state accurate taxation based on data and research by CCH, the industry's leading provider of telecom tax data
• Monthly updates to tax data to ensure you are always in compliance

Rating

• Customer-specific rate plans and overrides to enable flexible selling
• Set telecom rating based on city/state codes, tiered schemes, etc.
• Powerful options for rounding, free minute promotions, and other important competitive tools
• Rate usage real-time and display on customer accounts
• Support for over 50 different usage file formats (local, long distance, cellular, data, conference calling, calling cards, VoIP, and more)
• Support for verified and unverified account codes
• Local calling jurisdiction assignment
• 50-state zone rating
• International jurisdiction determination

Agent Program

• Web-based agent portal access
• Track agents, sub-agents, etc.
• Flexible commission system: recurring sales, bounties, bonuses based on volume or tiers, “buy-rate” commissions rating
• Automated ACH process
• Industry-leading agent website ("Agent Click") enabling new orders, change orders, payments, and more
• Workflow management and task tracking

Self-Care / Self-Signup

• Enable customers to sign-up online 24x7
• Branded with your company/image
• Customizable signup flow
• Validate addresses for e911
• Ensure compatibility of address and phone numbers
• Validate availability for number porting
• Grant end-users options to see bills, payments and call usage