Customer Service (CRM) Telecom Software
Fast & accurate customer service is critical in today's telecom market - H2O's integrated customer profile gives your team the tools it needs to connect with your customers and deliver confident & quick customer service. H2O telecom software provides automated tools to empower your customers to take charge of their accounts.
H2O Customer Support Features Unified Customer Profiles
H2O's integrated customer profile offers a consolidated view into your customer. Quickly see name, contacts, services, bills (including PDFs), open tickets, orders, and more, all in one place.
Phone-based IVR & Online CRM Portal
Empower your telecom customers to take charge of their account. H2O telecom software allows customers to make payments, request changes, and more, 24/7 with our automated phone-based IVR and online telecom customer portal.
Telecom Customer Collections
We understand consistent collections processes are difficult today so H2O software offers a customizable collections workflow system that enables you to configure rules and processes unique to your telecom business, and then visually manage it. Configure H2O to send emails to telecom customers, make automated calls, mail letters, suspend telecom customers, and more.
Online Signup for Telecom Customer Support
Empower your telecom customers to take charge of their account to make payments, request changes, and more, 24/7 with our automated phone-based IVR and online telecom customer support portal. Customers simply sign up online.
Unique Customer Tagging
H2O's unique tagging feature enables your team to categorize and quickly identify telecom customers with specific needs to enable you to provide better customer service and build customer loyalty.
Detailed Customer Support Notes
Notes are often misused and can be difficult to interpret. H2O telecom software offers note categorization, popup notes, reminders, & more, to enable you to properly document customer communications and history.
Auditing Customers with H2O
Follow every change made to each customer account with H2O's telecom customer support software. Keep track of anything, from who viewed the account to who made changes on the account to increase accountability and improve your customers satisfaction.
Telecom Call Center Solutions
H2O telecom software offers an integrated call center solution to enable your call center to run more efficiently. Built specifically for the telecom industry, H2O lets you complete with "screen pops", call outcomes/disposition tracking, reports per rep, and more. H2O provides seamless call center solutions for telecom sales & customer service. We can either integrate with your existing call center platform or provide a full-service solution, unique to your business.
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Telecom Billing, Online Invoicing & Statements
Bill anything and everything with H2O's comprehensive & scalable telecom billing platform. Our telecom billing software offers real-time rating & mediation, accurate taxation, prepaid & postpaid telecom invoicing options, multi-location billing, residential & business, and more.
H2O Telecom Billing Software Features CDR Rating
H2O offers comprehensive support for an increasing number of carriers and formats each day. Our next generation CDR rating platform processes at speeds of millions of calls per hour.
Prepaid Control with H2O
To support high-volume prepaid services, H2O telecom billing software offers a real-time prepaid rating & control platform that supports all types of services from wireline & VoIP to wireless. Enable your customers to buy monthly telecom plans as well as one-time timed-expiration plans (e.g. 100 minutes per month or 30 days of 50 voice minutes + 50 SMS units).
H2O Offers Recurring Telecom Billing
A fast and accurate recurring billing engine enables H2O telecom billing software to bill for monthly, quarterly, and annual arrangements for prepaid, postpaid, business, and residential telecom customers.
Create Packaging & Promotions with H2O
Create flexible pricing packages and promotions such as telecom plans providing free months, tax-inclusive pricing, discounts, 6 and 12-month promotions, and much more.
Our Billing Software Features Accurate Taxation
Overgroup is partnered with the industry's leading taxation authority, CCH, to provide taxation you can depend on. Our detailed address verification ensures addresses are identified down to the ZIP+4 level to provide the most accurate taxation possible. We have a close relationship with CCH and rely heavily on their industry-leading and forward-thinking tax analysts to ensure the completeness of taxation on your customer's bills.
Does Your Telecom Billing Software Accept Auto Pay?
Enable your telecom customers to sign-up for auto pay to have their accounts debited automatically on a monthly basis with H2O billing software.
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Workflow & Inventory Management
Do more with less with H2O's integrated telecom provisioning that supports an increasing number of mobile & wireline carriers and devices each day. Manage more with EDI & XML, built-in support ticketing, automated collections, and customizable telecom workflow processes.
Automated Telecom Provisioning
H2O offers directly integrated provisioning (EDI, XML, and others!) with many mobile & wireline carriers, switches, and various other 3rd-party service providers enabling you to increase & improve your speed, agility, accuracy, and productivity allowing you to do more with less.
H2O's Order Dashboard
A great tool for management to quickly see a summary of all customer orders and tickets currently flowing through your company and drill-down into potential trouble areas to increase company workflow and ensure your internal teams are functioning effectively.
Telecom Ticketing & Customer Repair Management
H2O's feature-rich ticketing system enables you to create and track repair issues for your customers. Associate tasks (such as dispatches, reboots, RMAʼs), test results, carrier close-out notifications, & more. Your customers can open trouble tickets via email or through our branded customer portal. Create custom fields & workflow processes to ensure your telecom business rules are followed.
Automated EBTA Integration
Perform line tests instantly with AT&T (22-state) and Verizon (East & West) without leaving H2O. Implement business rules based on the results, and open tickets effortlessly with your carriers, receive real-time close-out notifications & more.
Lifeline Compliance Queue for Telecom Companies
Our exclusive Lifeline Compliance Queue enables your team to utilize a highly-efficient & scalable system to manage your Lifeline self-certification & proof of benefits processes.
Inventory Management for Your Telecom Business
H2O offers a completely customizable inventory system for tracking both fixed and virtual equipment & telecom products. We also offer built-in importing, exporting, assignment, deactivation, & more. H2O also offers specialized telecom support for Mobile devices.
Fulfillment
For mobile operators, H2O includes a high-volume telecom fulfillment system that enables your fulfillment & warehouse teams to successfully assign, program, test, and ship mobile devices in an efficient manner.
Wireless Bulk Orders
For bulk wireless/drop-ship orders, H2O gives you the ability to efficiently create, assign, program, test, and ship large batches efficiently.H2O's bulk telecom orders include an automatic label-printing feature to help streamline your bulk order process.
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And Much More for Wireline, Wireless & VoIP
H2O software features real-time customizable reporting, CEO's Dashboard, telecom Agent/Reseller portal, flexible commissioning, XMLbased API, direct database access, plus much more.
Customizable Telecom Reporting
In addition to many built-in reports, you can quickly create your own, customizable telecom reports to drill-down into your customers, billing, accounts receivable, commissions, & more; allowing you to efficiently and effectively manage your telecom business.
Automated Telecom Reports
Reports can be scheduled for maximum efficiency. Want a weekly summary of sales or accounts receivable? Want to keep track of top performance by sales rep per day? Build a report & schedule it to be sent to you automatically each day, week, or month, to help you consistently & carefully manage your operations.
CEO's Dashboard
H2O telecom softwareʼs unique CEO's Dashboard shows a quick & powerful snapshot of the health of your company's operation, in a real-time. Easily see top customers, churn, accounts receivable, order summaries & more, in one consolidated view.
Telecom Agent/Reseller Portal
Our easy-to-use, branded telecom Agent/Reseller portal provides a direct link for your indirect telecom sales channel. Simply setup a username & password and send them a link to your portal, and they can be up and running, generating revenue for you. H2Oʼs portal provides real-time chat, commission reports, customer reports, order entry, payment processing, electronic signature, & more.
Managing Commissions
The flexible telecom commission engine supports many variations of both residential (e.g. prepaid/cash) & commercial (e.g. usage, bounty, MRCʼs, & buy-rate) models. Commissions can be calculated daily, weekly, or monthly, & can be distributed online through the agent portal directly to your telecom agents.
XML-based API & Database Access
Our XML-based API enables you to interact with H2O telecom software for automated processes & to easily integrate with your existing systems. In addition, we provide real-time access & telecom reporting copy access to our underlying database giving you the control & visibility you need to operate effectively.
Customer Service (CRM)
Fast & accurate customer service is critical in today's telecom market.
Telecom Billing, Online Invoicing & Statements
Bill anything and everything with H2O's comprehensive & scalable billing platform.
Workflow & Inventory Management
Do more with less with H2O's integrated provisioning that supports an increasing number of mobile & wireline carriers and devices each day.
And Much More
Real-time customizable reporting, CEO's Dashboard, Agent/Reseller portal, flexible commissioning, XMLbased API, direct database access, plus much more.
