We create adaptable software for telecom providers.
Telecom H2O™
A web-based telecom back-office platform.
Telecom H2O™ is a web-based back office platform for telecom providers of all shapes & sizes. It automates many day-to-day functions of operating a telco in addition to providing many high-level management, billing, & reporting tools. Our clients find that Telecom H2O enables them to reduce labor, cost, and errors, while increasing productivity, customer satisfaction, & profitability.
The key functions of Telecom H2O are as follows:
- Billing Engine
- Electronic Provisioning & Ordering
- Customer Service
- Agent Commissions
- Trouble Ticketing
- Custom Reporting
- Customer Service IVR
More Info: Feature tour
Among Telecom H2O™’s many features includes: Provisioning & Workflow Management, Task Tracking, Inventory, 911, Circuit Allocation, Trouble Ticketing, Billing, Customer Service, Agent/Reseller Management, Self-signup Portal, BillPay Portal, E-billing, Custom Reporting, and more.
Telecom Gravity™
XML telecom provisioning platform.
Electronically bonding with your carriers will save you time and money, but if you have ever tried to use legacy EDI interfaces you know how expensive and cumbersome it can be.
What if you could have the benefits, without the drawbacks? Well that’s where we come in…
Introducing Telecom Gravity™, a simple-to-use web-service that eliminates the complexity, high-cost, and implementation difficulties found with legacy EDI systems.
Telecom Gravity™ serves as one interface to all of the major ILEC’s and supports both pre-order and firm order. Your developers can be up and running in days instead of months using our simple, feature-rich solution, without ever having to touch CORBA, EDI, or Interactive Agent.
Telecom Gravity™ supports all major carriers:
- BellSouth (AT&T SE 13-state)
- SBC (AT&T 9-state)
- Verizon East
- Verizon West
- Qwest
We will provide you a complete solution for your business – not just an out of the box product. You will work with consultants that understand your business and your needs, not off-shore IT engineers that just speak techno-jargon.
What this means for you is assurance that your bottom line will absorb the benefits immediately.
More Info: Learn More About Telecom Gravity
Typical Implementation Feature tour
Recently we deployed Telecom Gravity™ to a large prepaid products company that provides phone service in 45 states with 8,000 agents and over 130,000 customers. This client had developed an inhouse OSS to support their growth and prepaid functionality, but needed a system that could integrate easily with their existing infrastructure and provide the missing link to enable their orders to flow from their agent’s hands directly to their underlying wholesale providers. Using Telecom Gravity, our client was able to eliminate their per order processing time completely on a majority of incoming orders.
Ross Overstreet, Overgroup
