We create adaptable software for telecom providers.
Customer Profile
The customer profile page is the central hub from which all customer related actions can be taken. A powerful overview keeps track of not only personal information, but also all the CSR specific notes and tasks associated to the account.
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Search for specific customer information, or search in all fields at once.
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Detailed change history tracking with the help of audit logs.
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Backups are scheduled ever 15 minutes to prevent data loss.
Dashboard
The CEO's dashboard offers a real-time overview of all important details and totals that are integral to your specific business model. At a glance, senior executives have access to line statistics, order types, active customers and more.
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Graphs displaying the top selling products, accounts receivable, lines by type and more.
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Access to order totals, and click through functionality to queue status and order types.
Provisioning
Simplify the order process with our fully integrated Gravity™ telecom provisioning platform. Provisioning is supported for all major LEC’s (AT&T 22-state, Verizon East & West, Qwest) to provision local phone service. The results of automated provisioning are immediately reflected on the customer account profile page, with detailed success and error reports.
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Create packages to streamline your provisioning business rules.
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Automatically provision local service, DSL, VoIP, dial-up, voicemail, long distance, and more.
Reporting
Telecom H2O™ comes packaged with many useful business reports. Included are detailed Cost Analysis, Billing, Revenue and Tax Reports. You can also use our rich custom creation tool to generate reports catered to their individual or corporate needs. Our shared reports tool allows reports to be shared with other members of your organization based on the roles and permissions structure.
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Included are over 50 built-in reports.
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Create new custom reports, and share them with others.
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Create a schedule for live reports to be sent to your email address.
Billing
Bill anyone, for anything, at any time. Don't be held back by your billing system. Our fully automated billing system includes taxes, monthly-recurring charges, non-recurring charges, invoicing, eBilling, autopay, credit card processing and call rating. Call records are processed daily and always available online for your reps and customers.
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Real-time credit card and ACH/eCheck processing.
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Give your customers the option to go green with paperless eBilling statements.
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Choose to save money and outsource your bill printing with 3rd party services.
Collections
A customizable collections workflow allows you to create rules to suspend, disconnect, assess late payment charges and more. The highly detailed Collections enables you to visually see the status of all customers with past due balances. Setup the collections workflow to include automated phone calls, emails, and printed letters to communicate outstanding balances with end-users.
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Define multiple collection workflows based on your business model.
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Suspend, Disconnect and Reconnect accounts with a few simple actions.
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Customize your email and letter templates to match your collection workflow.
Agents
We offer a custom-branded agent portal for Telecom H2O™ to enable your agents to get the most of their relationship with you and easily sell your service. Agents can easily setup new accounts, receive telephone number assignments real-time, validate addresses, post payments, and more. In addition, agents can see & track their commissions in real-time.
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Securely give agents access to service their accounts.
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Complete company branding and integration with your website is available.
Self-Service
A number of end-user self care options are available as extensions to Telecom H2O™. Our Billcenter lets them see their bills, post payments and query call usage online. The new customer signup portal validates the completed orders and posts them directly in your processing queue in Telecom H2O™.
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Display available sales and promotion packages directly to your customers.
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Complete company branding and integration with your website is available.